# Help

**Introduction**

This page will help you generate various kinds of reports.

#### Pre-requisites:

:heavy\_check\_mark: Admin credentials

:heavy\_check\_mark:User rights

*Note - Kindly contact your Admin/ HR for rights if you are not able to perform the steps below.*

### **How to generate Agent Report?**

**Step 1**: Select 'Help' from the left side menu.

<div align="left"><img src="https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2FbmMUMh6wt4g20BZMkhCq%2FHelp%20Desk%20Menu.png?alt=media&#x26;token=6133458c-73ad-4658-be21-d41f9817a554" alt=""></div>

**Step 2**: Select 'Agent Report' from the sub-menu.

<div align="left"><img src="https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2Fq0ztAlkaRYi32DSOvJFk%2FHelpDesk%20Report%202.2.png?alt=media&#x26;token=ddb26a39-7e4a-46fe-b7b8-1e30501c406c" alt=""></div>

**Step 3**: Select the tab 'Agent Report'.

<div align="left"><img src="https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2FNSODwXyqBkQnvTGGL8CV%2FHelpDesk%20Report%202.3.png?alt=media&#x26;token=6baba5b8-693c-4da7-8375-f9e276abc8fd" alt=""></div>

**Step 4:** Select the relevant details and select the button 'Download Excel' to download the report.

<div align="left"><img src="https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2Frap4eDbJhZeZGBornJns%2FHelpDesk%20Report%202.4.png?alt=media&#x26;token=a9c29718-8a3c-4f9c-8ec0-e3845b4e74ed" alt=""></div>

**How to generate HR Report:**

**Step 1**: Select 'Help' from the left side menu.

<div align="left"><img src="https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2FbmMUMh6wt4g20BZMkhCq%2FHelp%20Desk%20Menu.png?alt=media&#x26;token=6133458c-73ad-4658-be21-d41f9817a554" alt=""></div>

**Step 2**: Select 'Employee Report' from the sub-menu.

<div align="left"><img src="https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2FJum75NWLqrSXIYia7AMV%2FHelpDesk%20Report%203.2.png?alt=media&#x26;token=95e0db1c-51e2-42c3-9645-f5380b3520e7" alt=""></div>

**Step 3**: Select the tab 'HR Report'.

<div align="left"><img src="https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2Fe9ghMNQar9V4VzvBxpmO%2FHelpDesk%20Report%203.3.png?alt=media&#x26;token=d45606f4-325a-4b40-a256-9425d63fbb1f" alt=""></div>

**Step 4:** Select the relevant details and select the button 'Download Excel' to download the report.

<div align="left"><img src="https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2F0AcQ6hfCrfdGtxwo9rr4%2FHelpDesk%20Report%203.4.png?alt=media&#x26;token=bf7e1c57-5584-4c3c-a78f-69cf83c36ecc" alt=""></div>

***Note: If you are unable to generate any of these reports, kindly contact us at*** [***support@pockethrms.com***](mailto:support@pockethrms.com)