🔹Password Reset

1. Where can we see the password of HRMS ESS of any employee?

Step 1: Log into the cloud portal, go to the ‘ESS Settings’ menu and under the ‘Profile Info’ tab click on the ‘Password Reset’ subtab.

Step 2: The company code will be visible at the upper right corner of the screen. Then ‘Select Employee’ from the respective field and click on the ‘Search’ button.

Step 3: Click on the ‘Preview’ button and the employee’s ESS password will appear beside the preview button.

Step 4: If you want to reset password for employee, select the checkbox for the employee, who’s password you want to reset and click on the ‘Reset’ button. The employee’s ESS password will be reset and you can view this new password following above steps.

Path: Cloud portal > ESS Settings > Profile Info > Password Reset > Select Employee > Search > Preview >> select checkboxes >Reset

Link: https://cloud.pockethrms.com/Settings/Employee/ESSIndex?module=Profile&submodule=PasswordReset

For any queries, contact [e-mail]

2. Where to find Company Code to Use it for ESS login?

To login ESS Portal you can find company code

Path: Cloud> ESS settings > profile info > Password Reset > you can find the Company Code in this page and can use for ESS login

Step 1: Login to ‘Cloud portal’, go to ‘ESS Settings’ menu, click on ‘Profile info’, and select ‘Password Reset’. You can find the ‘Company code’ in this page, and can use it for ESS login.

Link:https://cloud.pockethrms.com/Settings/Employee/ESSIndex?module=Profile&submodule=PasswordReset

For any queries, contact [e-mail]

3. How to Disable ESS Access for Employees?

When an employee leaves the company, disable their ESS access through the separation process. Resetting the ESS password does not remove the employee's ESS access.

A. Disable ESS Access for a Separated Employee

Step 1: Separate the employee so that the employee status is marked as ‘Separated’. To know the separation process, refer to the link below:

https://docs.pockethrms.com/faqs/cloud-portal/exit#id-1.-how-to-separate-employees-from-the-system-or-make-an-employee-inactive-how-to-left-employee

Step 2: Disable the ‘ESS Login’ option for the employee. To know the steps, refer to the link below:

https://docs.pockethrms.com/faqs/cloud-portal/payroll/transactions#id-7.-how-to-disable-ess-log-in-for-employees-leaving-the-company

Disabling the ‘ESS Login’ option is the step that removes the employee's ESS access.

Note: For Active Employees, ESS cannot be disabled.

B. If the Employee Is Still Logged In

If the employee was already logged in to ESS when the ‘ESS Login’ option was disabled, that session may stay active.

In this case:

• Ask the employee to log out of ESS.

• If the employee cannot be asked to log out, contact [e-mail] to request a force logout.

C. Reset ESS Password (Not an Access Removal Step)

Resetting the ESS password only changes the employee's password. It does not disable the employee's ESS access and does not end a session that is already active.

Use this only when you need to change an employee's ESS password.

To reset the ESS password, refer to the link below:

https://docs.pockethrms.com/faqs/cloud-portal/ess-settings/profile-info#how-to-check-reset-edit-password-of-employee-for-ess-portal

For any queries, contact [e-mail]