> For the complete documentation index, see [llms.txt](https://docs.pockethrms.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pockethrms.com/faqs/ess-portal/leave/face-recognition.md).
# Face Recognition
### 1. How to assign/view face approval or face recognition manager?
Only HR can approve face recognition; assigning it to a manager is not possible. However, to approve face recognition from HR’s ESS portal, please follow the link below:
**Path:** HR’s ESS portal > Leave > Face Recognition > Face Approval > Select check box > Approve
**Step 1:** Login to ESS portal of HR, go to ‘**Leave**’ menu and select **‘Face Recognition’** sub-menu.
**Step 2:** Go to **‘Face Approval’** tab, Tick the check box for the employees for whom you want to approve the face recognition and click on ‘**Approve**’.
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Link:
For any queries, contact
### 2. What to do if face does not match?
**Path**: ESS portal HR/admin credentials> Leave >Face Recognition >Face Deletion >Select Employee>Delete
**Step 1**: Log into the ESS portal with HR or Admin credentials, go to the ‘Leave’ menu and click on the ‘Face Recognition’ submenu.
**Step 2**: Go to the **‘Face Deletion’** tab, then **‘Select Employee’** from the respective field and click on the ‘**Delete**’ button. Employee selfie will be deleted.
**Link**:
For any queries, contact
### **3. Why does face recognition still show an error even after the face is approved?**
If an employee's face is already approved but the mobile app still shows an error while punching, first **note the exact error message** shown on the screen. Then follow the checks below in order.
**Check 1: Confirm the face is approved**
Check that the employee appears in the **‘Approved Employees’** list under **ESS Portal → Leave → Face Recognition → Face Approval**. Only **HR** can approve face recognition. To know the steps, refer to the link below:
**Check 2: Check if face punch is activated for the employee**
Even after approval, the employee cannot punch unless punching is activated for them.
**Path**: **Cloud Portal → ESS Settings → Leave → Activate Punch**
Check that the checkbox is selected for the employee under the **‘Selfie Activate’** column. If it is not selected, select it and click on **‘Save’**. To know the steps, refer to the link below:
**Check 3: Re-register the face if it does not match**
If the error says the face does not match, HR or Admin can delete the employee's face data and the employee can register again with three clear photos (front, left profile and right profile). To delete the face data, refer to What to do if face does not match? To register again, refer to the link below:
**Note**: After re-registering, the face must be approved by HR again before the employee can punch.
**Check 4: Confirm the fix**
Ask the employee to log out of the mobile app, log in again and try punching. logging out and in again is needed for the change to take effect
If the error still appears after all the checks, contact support with the **exact error message** and the **employee code**.
For any queries, contact
