🔹Notification Management Center

Notification Management Center

The Notification Management Center lets you choose which channels deliver alerts for each module and event, and search past notifications from one place.

Channels are set per event, across ESS (Desktop), Email, Mobile Push and WhatsApp.

This helps in:

• Controlling how alerts are delivered for each module

• Turning a channel on or off for all events in a module in one action

• Tracking whether a notification was delivered, read or failed

• Finding past notifications without checking each module separately

How to View and Modify Settings on the Notification Management Page?

Path: Login into ESS Portal → Profile Image → Notification Management

Step 1: Open Notification Management

Log in to the ESS portal and Click your Profile Image in the top-right corner, then select Notification Management.

Step 2: Select a Module

Under Modules, select the module whose notifications you want to configure. You can also type the module name in Search modules... to find it.

The modules listed depend on the modules enabled for your company.

The system displays the events of the selected module, along with the number of events next to the module name, for example Confirmation (16 events).

Each event shows its name and a short description of when it is sent. Click the ⓘ icon next to an event name for more information.

Step 3: Set Channels for All Events Using Bulk Channel Controls

Under Notification Channel Preferences, use the toggles in the Bulk Channel Controls row to enable or disable a channel for all events of the selected module. Other modules are not affected.

When a channel is turned off in Bulk Channel Controls, the toggle for that channel is turned off for every event in the module.

Step 4: Set Channels for Each Event

For each event, enable or disable the toggle under each channel.

Channel	Delivers the notification through
ESS (Desktop)	The ESS portal
Email	Email
Mobile Push	Push notification on the mobile app
WhatsApp	WhatsApp

Where a channel is not available for an event, the system displays Not applicable or — in place of the toggle.

Important: Changes are saved automatically when you turn a toggle on or off, and the system displays the message Preference updated. There is no Save button.

Important: The WhatsApp status at the top of the screen shows whether WhatsApp is set up for your company.

It shows Configured when WhatsApp is set up,

and Not Configured when it is not.

When the status is Not Configured, the WhatsApp toggles still appear on the screen, but they are greyed out and cannot be changed.

Find Notifications & Audit Logs

To view past notifications, click Find Notifications next to Need past logs? at the top of the screen.

The system opens the Find Notifications & Audit Logs window, which lists historical notification dispatches across all modules and channels.

Step 1: Select the Modules to Search

Under Search In, select the modules to search. By default, All Modules is selected.

Tick or untick the checkbox next to each module to include or exclude it.

Step 2: Select the Date Range

Under Received On, select the period for which you want to view notifications. By default, All Time is selected.

The following options are available:

• All Time

• This Month

• Today

• Last 7 Days

• Last 30 Days

Step 3: Filter by Status

Under Status, select one of the following:

Status	Shows
All	All notifications
Delivered	Notifications that were delivered
Read	Notifications that were read
Failed	Notifications that failed to deliver

Step 4: Search for a Notification

Enter a keyword in Search notification... to find a specific notification.

Step 5: Open the Related Page

Click Read in ESS on a log entry to open the page that the notification relates to.

Step 6: Reset Filters

Click Reset Filters to clear all selected filters.

Reading the Log

The system displays the total number of entries and the filters applied.

For example, Showing 12 notification log entries with Filters: Received On: All Time • Status: ALL.

Each entry shows:

• Employee name and employee code

• Module name

• Notification message, for example : Approval Request For Timesheet Summary ABD00013 (Abhishek) along with Date and time the notification was received

• Read in ESS, which opens the page the notification relates to.

Last Synced at the top of the window shows when the log was last updated.

Use Previous and Next at the bottom of the window to move between pages. Each page shows up to 10 entries.

Path Link: https://ess.pockethrms.com/NotificationCenter/Index

For any queries, contact [e-mail]