# Help Desk

- [Group Configuration](/hr-and-admin-portal/ess-configurations/helpdesk/group-configuration.md): Configuration of Groups for Help Desk
- [Adding Tags](/hr-and-admin-portal/ess-configurations/helpdesk/adding-tags.md): Process to add and edit tags for Help Desk
- [Reminder Settings](/hr-and-admin-portal/ess-configurations/helpdesk/reminder-settings.md): Add reminders which can be configured to be group-wise and priority-wise as well as set the TAT.