# Agent Report

### How to Download Agent Report (Helpdesk) in Pocket HRMS 2.0 Mobile App?

**Path:** Login to mobile app of Pocket HRMS 2.0 > click on 3 horizontal lines (Hamburger menu) > Helpdesk > Agent Report > Agent Report > > Fill all details (Status, select employee optional, priority, add tag, Date range) > Download report

**Step 1:** Log in to the Pocket HRMS 2.0 mobile app and click on the three horizontal lines (Hamburger menu) at the top left corner.

<figure><img src="https://content.gitbook.com/content/-MXep_PEmh8mDPVWj49x/blobs/zKQYQDx77SGxbXVxkpVR/Unknown%20image" alt=""><figcaption></figcaption></figure>

**Step 2:** Select the ‘Helpdesk’ module from the menu and tap on ‘Agent Report’ to access the reporting options.

<figure><img src="https://content.gitbook.com/content/-MXep_PEmh8mDPVWj49x/blobs/aPAr1TLIjnG1AJJtNW8z/Unknown%20image" alt=""><figcaption></figcaption></figure>

**Step 3:** Within the ‘Agent Report’ section, fill in all the necessary details such as Status, Priority, Tags, and the required Date range, with the option to select a specific employee if needed.

<figure><img src="https://content.gitbook.com/content/-MXep_PEmh8mDPVWj49x/blobs/dGao8JQE86sp7wUVXCun/Unknown%20image" alt=""><figcaption></figcaption></figure>

**Step 4:** Once all the details are filled, click on the ‘Download report’ button to generate and save the report for your reference.

<figure><img src="https://content.gitbook.com/content/-MXep_PEmh8mDPVWj49x/blobs/J9uJAwQSmEuWr256ihEa/Unknown%20image" alt=""><figcaption></figcaption></figure>

For any queries, contact <support@pockethrms.com>