🔸Agent Report

How to Download Agent Report (Helpdesk) in Pocket HRMS 2.0 Mobile App?

Path: Login to mobile app of Pocket HRMS 2.0 > click on 3 horizontal lines (Hamburger menu) > Helpdesk > Agent Report > Agent Report > > Fill all details (Status, select employee optional, priority, add tag, Date range) > Download report

Step 1: Log in to the Pocket HRMS 2.0 mobile app and click on the three horizontal lines (Hamburger menu) at the top left corner.

Step 2: Select the ‘Helpdesk’ module from the menu and tap on ‘Agent Report’ to access the reporting options.

Step 3: Within the ‘Agent Report’ section, fill in all the necessary details such as Status, Priority, Tags, and the required Date range, with the option to select a specific employee if needed.

Step 4: Once all the details are filled, click on the ‘Download report’ button to generate and save the report for your reference.

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