For the complete documentation index, see llms.txt. This page is also available as Markdown.
🔸Agent Ticket List
How to View Agent Ticket-Helpdesk in Pocket HRMS 2.0 Mobile App?
Path: Login to mobile app of Pocket HRMS 2.0 > click on 3 horizontal lines (Hamburger menu) > Helpdesk > Agent Tickets > Agent Ticket List > Here you can view assigned, unassigned and all tickets > Click on ticket card to change to view the ticket details or change it from open to resolved, in process, closed etc. > click on message icon of assigned cards to start conversation with agent.
Step 1: Log in to the Pocket HRMS 2.0 mobile app and click on the three horizontal lines (Hamburger menu) at the top left corner.
Step 2: Select the ‘Helpdesk’ module from the menu and tap on ‘Agent Tickets’.
Step 3: Navigate to the ‘Agent Ticket List’ where you can view all assigned, unassigned, and total tickets.
Step 4: Click on a specific ticket card to view detailed information or to update the ticket status (e.g., changing it from Open to Resolved, Re-open, In Process, or Closed).
Step 5: Click on the ‘Message’ icon on an assigned ticket card to initiate or continue a conversation with the support agent.
Step 6: You can also Click on Timeline to view the details of the particular ticket.
