> For the complete documentation index, see [llms.txt](https://docs.pockethrms.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pockethrms.com/pocket-hrms-2.0-mobile-app/helpdesk/agent-tickets/agent-ticket-list.md).

# Agent Ticket  List

### How to View Agent Ticket-Helpdesk in Pocket HRMS 2.0 Mobile App?

**Path:** Login to mobile app of Pocket HRMS 2.0 > click on 3 horizontal lines (Hamburger menu) > Helpdesk > Agent Tickets > Agent Ticket List > Here you can view assigned, unassigned and all tickets > Click on ticket card to change to view the ticket details or change it from open to resolved, in process, closed etc. > click on message icon of assigned cards to start conversation with agent.

**Step 1:** Log in to the Pocket HRMS 2.0 mobile app and click on the three horizontal lines (Hamburger menu) at the top left corner.

<figure><img src="/files/37c615f140ea0394eebd13ea04776c5d236e328b" alt=""><figcaption></figcaption></figure>

**Step 2:** Select the ‘Helpdesk’ module from the menu and tap on ‘Agent Tickets’.

![](/files/9fa870b442a969a337905c2279e8e1a08ffd5cca)

**Step 3:** Navigate to the ‘Agent Ticket List’ where you can view all assigned, unassigned, and total tickets.

<figure><img src="/files/0f7d8746e03e5b9a4a034d3759c60e6cb3a630a2" alt=""><figcaption></figcaption></figure>

**Step 4:** Click on a specific ticket card to view detailed information or to update the ticket status (e.g., changing it from Open to Resolved, Re-open, In Process, or Closed).

<figure><img src="/files/7e997fe2251f8e0d82696b8555f4b02ba5a27cea" alt=""><figcaption></figcaption></figure>

![](/files/2999fe48995e7e8db31cda44b5f27d1ad6068166)

**Step 5:** Click on the ‘Message’ icon on an assigned ticket card to initiate or continue a conversation with the support agent.

<figure><img src="/files/2eefd9027215b4c8893acde3de00e88eba6e2acc" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/6b9197ef9c93ad628288dadfceb1a3cb410fe1ac" alt=""><figcaption></figcaption></figure>

**Step 6:** You can also Click on Timeline to view the details of the particular ticket.

<figure><img src="/files/a55394b853037990e8d024f6059a3aac5fff3a10" alt=""><figcaption></figcaption></figure>

For any queries, contact <support@pockethrms.com>


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