# Agent Ticket  List

### How to View Agent Ticket-Helpdesk in Pocket HRMS 2.0 Mobile App?

**Path:** Login to mobile app of Pocket HRMS 2.0 > click on 3 horizontal lines (Hamburger menu) > Helpdesk > Agent Tickets > Agent Ticket List > Here you can view assigned, unassigned and all tickets > Click on ticket card to change to view the ticket details or change it from open to resolved, in process, closed etc. > click on message icon of assigned cards to start conversation with agent.

**Step 1:** Log in to the Pocket HRMS 2.0 mobile app and click on the three horizontal lines (Hamburger menu) at the top left corner.

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**Step 2:** Select the ‘Helpdesk’ module from the menu and tap on ‘Agent Tickets’.

![](https://content.gitbook.com/content/-MXep_PEmh8mDPVWj49x/blobs/S3NudMEswZOsM32ZH81P/Unknown%20image)

**Step 3:** Navigate to the ‘Agent Ticket List’ where you can view all assigned, unassigned, and total tickets.

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**Step 4:** Click on a specific ticket card to view detailed information or to update the ticket status (e.g., changing it from Open to Resolved, Re-open, In Process, or Closed).

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![](https://content.gitbook.com/content/-MXep_PEmh8mDPVWj49x/blobs/3R4ScfUKcUGZ3rJVWGA6/Unknown%20image)

**Step 5:** Click on the ‘Message’ icon on an assigned ticket card to initiate or continue a conversation with the support agent.

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**Step 6:** You can also Click on Timeline to view the details of the particular ticket.

<figure><img src="https://content.gitbook.com/content/-MXep_PEmh8mDPVWj49x/blobs/eL3g0vlQ36453D3Qu595/Unknown%20image" alt=""><figcaption></figcaption></figure>

For any queries, contact <support@pockethrms.com>