# My Tickets

### My Ticket List

### How to raise Ticket from Pocket HRMS 2.0 Mobile Application?

**Path:** Login to mobile app of Pocket HRMS 2.0 > click on 3 horizontal lines > Helpdesk > My tickets > Plus sign > Fill in details such as subject, priority, select group> Add tag such as query, issue or request, description > Upload supporting document if required > Raise Ticket.

**Step 1:** Log in to the **Pocket HRMS 2.0 mobile app**.

**Step 2:** Tap on the **three horizontal lines** (hamburger menu) located at the top left corner of the screen.

<figure><img src="/files/1adda962cfbe508e3c24d952320b37a65f172ceb" alt=""><figcaption></figcaption></figure>

**Step 3:** Select the **‘Helpdesk’** module from the menu and tap on **‘My tickets’**.

<figure><img src="/files/593979656c4a69ff48dc6d9f1d1f78eb3f25fcfc" alt=""><figcaption></figcaption></figure>

**Step 4:** Tap on the **plus sign (+)** icon located at the bottom of the page to initiate a new support request.

<figure><img src="/files/343789f468340472c12941baba4d15029f1103dc" alt=""><figcaption></figcaption></figure>

**Step 5:** Fill in the essential details for your ticket, including the **Subject**, the **Priority** level (e.g., Low, Medium, High), and select the appropriate support **Group** (e.g., IT, HR, Payroll). Add a relevant **Tag** to categorize your ticket (such as query, issue, or request) and provide a clear, detailed **Description** of your problem.

<figure><img src="/files/1f06dffabbad1f840c6313ccd82c273c39855fb4" alt=""><figcaption></figcaption></figure>

**Step 6:** If applicable, choose the option to **Upload a supporting document**, such as a screenshot or an error log, to provide more context for the support team.

<figure><img src="/files/c4b540e9819aa6a9e6ca65308e7e2b0ff261d593" alt=""><figcaption></figcaption></figure>

**Step 7:** Tap **‘Raise Ticket’** to officially submit your request to the helpdesk.

<figure><img src="/files/2d12966578ff6e75b9bac9d76ecbc5cae6e9c731" alt=""><figcaption></figcaption></figure>

### Other Functionalities in My Tickets Page:

### Refresh Button

This is used to **update the ticket list with the latest data from the system**.

<figure><img src="/files/a6bdi7bHwaWIjb67Ug9w" alt=""><figcaption></figcaption></figure>

#### What it does:

* **Fetches latest ticket status** (e.g., Open, In Progress, Resolved)
* **Shows newly created tickets** (if any)
* **Updates recent changes** made by support/development team
* **Loads latest comments or replies** on your tickets

#### When to use it:

* After raising a new ticket
* When waiting for an update from the team
* If you feel the page is showing outdated information

### My Ticket List Card

![](/files/e33b79faa3a7631921cc9e9b96c2119f019560c8)

Click on the card, to view the details of the issue, query, request or concern raised. It takes you to the Ticket details page that mentions:

* Date of Issue/concern/ request/ query raised
* Status of the ticket: open or closed
* Ticket number
* Created to which team: IT or HR
* Priority type: Urgent, high or medium etc.
* Subject
* Explanation
* Attached files if any
* **Timeline:** Click it and scroll down as it gives you a **quick visual summary of the ticket’s progress and key events**.

  <figure><img src="/files/8dca1e73dea37cec43a90056bb850da8b8a04794" alt=""><figcaption></figcaption></figure>

It includes:

![](/files/baa69d839fb5d2b29355bfc9c930e11b1dcbc162)

1. **Ticket creation time** – when the ticket was raised
2. **Assignment updates** – when it was assigned to a support/dev team member
3. **Status changes** – e.g., Open → In Progress → Resolved → Closed
4. **Recent activity** – latest updates, comments, or actions taken
5. **Resolution/closure time** – when the issue was resolved or closed

#### Why it’s useful:

1. Helps you **track the journey of your ticket at a glance**
2. Shows **how quickly actions are being taken**
3. Gives clarity on **current stage without opening the ticket**

Message Icon: The **Message icon** on the **“My Ticket” card** is used to **view and interact with communication related to that ticket**.

<figure><img src="/files/71d425d72d6ea56cd870616ff7dbbc34694a7d65" alt=""><figcaption></figcaption></figure>

#### What it does:

1. **Opens the conversation thread** of the ticket
2. Shows **messages exchanged** between you and the support/dev team
3. Allows you to **add a new reply or update** on the ticket

#### Why it’s useful:

1. Let’s you **quickly check updates or clarifications** without searching
2. Helps you **respond directly** if more information is needed
3. Keeps all communication **centralized within the ticket**

### Archive

Slide the ticket card to your left to get the option to archive the ticket for future reference.

<figure><img src="/files/Yul5tAywjgGsxBLtUorm" alt=""><figcaption></figcaption></figure>

For any queries, contact <support@pockethrms.com>


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