🔹E Posh
E-Posh (Detail Guide)
1. What is E-Posh
E-Posh refers to a digital or online system designed to help organizations comply with India’s Prevention of Sexual Harassment (Posh) Act, 2013 by managing all related processes electronically.
1.1 How to Set-up E-Posh in Pocket HRMS?
To set E-posh in Pocket HRMS, please follow the path and process mentioned below:
Path: Cloud Login > ESS Setting > E-posh > Set-up > Fill In details > Save.
Step 1: Log in to the 'Cloud' portal and go to 'ESS Setting' menu.
Step 2: Select 'E-posh' tab and click on 'Set-up'.
Step 3: 'Fill In details' Such as:
Chairperson/Presiding Officer- Fill the name of the chairperson you want to appoint for E-Posh Committee
(Note- According to Posh Act, the chairperson or residing Officer should be a Female. But you can assign the chairperson as male/female per your convenience in Pocket HRMS). System will however prompt you if a male employee is being appointed as a Chairperson.
Committee Members- Fill the names of the committee members apart from the chairperson.
(Note- As per POSH committee, there should be more than 50percent female employees in the committee. But you can assign the members male/female per your convenience in Pocket HRMS). System will however prompt you if a more than 50% male employees are being appointed as Committee Members.
Please note- There has to be one Chairperson and at least two committee members in the E-Posh Committee.
Complaint Committee ID- It is the email ID in which complaints will be received. This email ID will be shown to the Employees on their E-Posh dashboard in addition to the Complaint Raising functionality. Employees can use this email ID to directly get in touch with the Committee. The Email notifications of all the events will also be received on this email ID.
Complaint Auto Response- If you keep the complaint auto response button on or enabled, then an automatic message will be triggered to the employees who raise the complaints. It is to acknowledge the receipt of their complaints.
Response Content- It is the email content that is triggered automatically in response to the employees complaints when received. It is triggered when complaint auto response is kept on. You can edit/change the message by clicking on the ‘Edit Icon’ on its right > change the content > save it.
Note- In case you want to know in details about the Act against Sexual Harassment of Women at Workplace, Click on ‘Here’ on the top.
Step 4: After filling up all details, click 'Save'. The set-up will be done successfully.
Link:https://cloud.pockethrms.com/Settings/Employee/ESSIndex?module=EPOSH&submodule=eposhsettings
1.2 How to Allocate Roles to Employees in E-posh?
Path: Cloud Login > ESS Setting > Profile Info > Role Allocation > Select Module as E-Posh > Select Role > Search > Give Access.
Step 1: Log in to the 'Cloud' portal and go to 'ESS Setting' menu, Select 'Profile Info' tab and then 'Role Allocation'.
Step 3: Select 'Module' as 'E-Posh' from the drop-down, select the desired 'Role' to which you want to give access and click on ‘Search’.
Step 4: Enable 'Access', by ticking the required fields.
There are 3 categories to give access to:
Complaint List- Access to complaint List is only given to the E-posh committee members and chairperson to check or track the progress of Complaints.
Dashboard- Access to dashboard is compulsory as employees will raise complaint from their dashboard.
My Complaints- Access to My complaints is compulsory as this will enable employees to view the status of their complaints.
Or
Step 5: Then click on ‘Save’.
Link:https://cloud.pockethrms.com/Settings/Employee/ESSIndex?module=Profile&submodule=RoleAllocation
1.3 How to Raise a Complaint?
You can raise a complaint from your ESS portal for self or for any colleague of yours by following the path and process mentioned below:
Path: ESS portal login of self > E-posh > Dashboard > Dashboard Tab > Raise Voice > Fill In details (For Self or Co-worker) > Submit.
Step 1: Log in to the 'ESS' portal of self, select 'E-posh' and go to the 'Dashboard'.
Step 2: Click on ‘**Dashboard’**tab and select 'Raise Voice'.
Step 3: Fill in Details:
For Self- It means the harassment incident has occurred with you and for that you want to raise a complaint.
If you want to raise complaint for self, then fill the details such as:
Hide my identity- Tick on it, if you don’t want your name to be reflected in complaint or leave it unticked, if you want your name to be reflected in the complaint.
Offender(s)- You can add one offender or multiple offenders name in this section
Type of Incident- You can choose the type of incident from the list of incidents provided as per POSH Act. You can also check the details of types of incident by clicking on ‘i Icon’ in yellow beside it. Choose the type as per your need. You can also choose multiple types, in case your incident resembles with 2-3 types or all types mentioned in the option.
Date & Time- mention the date and time when the incident has occurred with you.
Evidence Upload- It is not a mandatory field, so you can either skip it or attach any proof or document to support your complaint.
Incident Details- Here you can mention the details of incident occurred with you.
Co-Worker- Choosing co-worker specifies that you are raising the complaint on behalf of other worker with whom an incident has occurred and they are reluctant to complain due to fear, stress or other issue.
In case you want to raise the complaint for a co-worker, fill in the details such as:
Victim(s)- Name of the victim or victims with whom harassment has occurred.
Offender(s)- You can add one offender or multiple offenders name in this section
Type of Incident- You can choose the type of incident from the list of incidents provided as per POSH Act. You can also check the details of types of incident by clicking on ‘i Icon’ in yellow beside it. Choose the type as per your need. You can also choose multiple types, in case your incident resembles with 2-3 types or all types mentioned in the option.
Date & Time- mention the date and time when the incident has occurred with you.
Evidence Upload- It is not a mandatory field, so you can either skip it or attach any proof or document to support your complaint.
Incident Details- Here you can mention the details of incident occurred with your co-worker.
**Step 4:Click ‘Submit’**to raise the complaint.
1.4 How to Track My Complaints or the Complaints Raised?
Path: ESS portal login of self > E-Posh > My Complaints > My Complaints Tab >
Step 1: Log in to the 'ESS' portal of self, select 'E-Posh' menu and go to 'My Complaints'.
Step 2: Go to ‘My Complaints’ tab.
Step 3: Here you will view all the details of your complaints, and take actions such as sending reminder to the E posh Committee members. This page has the following elements:
You can view Open Tickets by clicking on open tickets, closed tickets or all tickets.
You can ‘Download’ the report by clicking on the ‘Report’ icon
You can also ‘Sort’ the complaints as per your requirement.
Details of Complaint No., incident type, incident date, status of complaint, raise by/for self, agent assigned and action button to send reminder, or close or mark resolved for any complaint, etc.
Step 4: After Clicking the ‘Action’ button you will land in a page where you can add the following:
Reply- By clicking on it you can send a message the committee member regarding resolving the complaint, or as a reminder, etc.
Status- You can change the status of complaint to ‘Open’, ‘Close’ or ‘Resolved’.
Back- Click it to go back to the ‘My Complaints’ page.
1.5 How Can the Committee Members Track the Complains?
Path: ESS portal Login of Committee Member/Presiding Officer> E-Posh > Complaint List
Step 1: Log in to the 'ESS' portal as a 'Committee Member/Presiding Officer', Select 'E-Posh' menu and go to 'Complaint List'.
Step 2: Click on ‘Complaint List’ Tab.
Step 3: In this page you can view the details of complaints received and you can also edit/change actions being a committee member or chairperson. It has the following elements:
You can view Open Tickets by clicking on open tickets, closed tickets or all tickets.
You can ‘Download’ the report by clicking on the ‘Report’ icon
You can also ‘Sort’ the complaints as per your requirement.
Details of Complaint No., incident type, incident date, status of complaint, raise by, agent assigned and action button to send reply to the concerned employee.
Step 4: You can change the ‘Agent Assigned’ by clicking on it. It can only be done when ‘Agent’ has not been assigned to any particular complaint.
In case You want to assign it to some other committee member- Click Assign to then click on Assign button of the selected member.
In Case you want to assign the case to self- Click on Self assign.
Step 5: In case you click the ‘Action Button’, you can do the following:
1.6 What is Complaint Timeline?
Complaint Timeline showcases the complaints based on 3 filter. You can filter the complaints by adding the Complaint ID, or agent name in activity by, or Events.
Path: ESS portal Login of Committee Member/Presiding Officer > E-Posh > Complaint List > Complaint Timeline > Filter as per your need > Search.
Step 1: Log in to the 'ESS' portal as a 'Committee Member/Presiding Officer', Select 'E-Posh' and go to 'Complaint List'.
Step 3: Select 'Complaint Timeline'.
Step 4: 'Filter as per your need' and click 'Search'.
Complaint ID- Here, you can put the complaint Id number and click on search to view the details of that particular complain.
Activity By- Here, you can add the committee member name to view the details of the complaint.
Event- Here, you can add the events from the drop-down which is either- ‘Created’, ‘Assigned’ or ‘Archived’ and click on ‘Search’.
For any queries, contact [email protected]
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