❓FAQ's
Answers to Frequently Asked Questions
Pocket HRMS is dedicated to provide seamless experience to our users, understand that users may sometimes face some issues. Our team has collected some FAQs (Frequently Asked Questions) to ensure quick and timely resolution of your quarries.
You can navigate to the various queries to find simple and crisp step by step guides for the FAQs. You can also use the 'Search' bar to directly reach the answer you are looking for.
If you do not find the answer to your query feel free to contact us at [email protected]
1. How to get user manual for Pocket HRMS?
You can visit our user resource Pocket Docs. Here you will find step-by-step guides on
How to use various modules
Perform various processes
Use major features
For any queries, contact [email protected]
2. I need a link to docs or pocket docs user manual for Pocket HRMS.
You can access Pocket Docs via https://docs.pockethrms.com/
Here you will find step-by-step guides on how to use various modules
and features.
For any queries, contact [email protected]
3. What is Permission Opening?
Permission opening is the field, where you can mention the employee wise permission entry limit for the month.
For any queries, contact [email protected]
4. How to setup E-Posh?
To setup E-POSH Module kindly email to [email protected] Please refer below link for better understandings: https://docs.pockethrms.com/product-updates/updates-2024/2024-major-highlights#e-posh
For any queries, contact [email protected]
5. How to make I card?
Currently Pocket HRMS does not have the I card functionality.
For any queries, contact [email protected]
6. In approval matrix if I change the name to approve the expenses, to admin, then can admin approve?
If the admin is been assigned as a manager to the expense module to a particular employee then only admin will be able to approve expenses from his/her ESS portal.
For any queries, contact [email protected]
7. ESS portal helpdesk getting slow?
There might be below issues in slowness of the ESS portal: Kindly clear the caches, and check again, if it's not resolved then kindly connect with the support team.
For any queries, contact [email protected]
8. Can you please provide tutorial videos for using Pocket HRMS?
To understand the Pocket HRMS cloud portal and ESS portal, kindly go through the document link below for details step by step functionalities:
For any queries, contact [email protected]
9. Employees punches are not reflecting in pocket HRMS?
If the Employee punches are not reflecting in the HRMS portal, then kindly check with the below mentioned steps: 1. Check the Biometric Data base is showing the punches or not 2. If yes, then check the utility app is running or it is off. 3. It the utility is running, then right click on the utility icon in the app running arrow and click on restore, 4. the utility window will get opened. 5. Map the database and the other fields as it is. 5. Go to Synchronization page and start the utility. 6. Check the Pocket HRMS employee cloud profile > Attendance > click on eye icon in right upside corner > In Row punches if the punches are reflecting, 7. Run the in out import from Attendance > Utilities > In out Import. The punches will reflect in the system.
For any queries, contact [email protected]
10. Cloud portal running slow?
If you notice the cloud portal running slowly, it could be caused by an internet issue or a temporary slowdown from a server restart.
For any queries, contact [email protected]
11. How to reverse the un punches bulk import?
There is no option to reverse the import, to make changes in the imported file you need to import the corrected punches file again.
For any queries, contact [email protected]
12. How to cancel the payroll process in progress?
There is no option to cancel the payroll process once you hit the process button, but you can delete the processed payroll to make changes if required.
For any queries, contact [email protected]
13. When employee resign through there ESS portal, after manager approval how can employee see their last working day?
After the resignation approval the LWD will reflect on the employee ESS dashboard.
For any queries, contact [email protected]
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