Group Configuration

Configuration of Groups for Help Desk


This page will help you in creating and configuring groups for Help Desk as per your business requirements.


Admin credentials

User rights

Note - Kindly contact your Admin/ HR for rights if you are not able to perform the steps below.


How to create and configure groups for the Help Desk:

Step 1: Select 'HelpDesk' and then ‘Administration’ from the left side menu.

Step 2: Select ‘Groups Page’ from the Administration page.

Step 3: Select ‘New’ to create a new group or ‘Edit’ or ‘Delete’ to perform the corresponding function.

Step 4: If you select the ‘Edit’ option, you will have to enter the relevant details and click ‘Update’ to update the group.

Note: If you are unable to configure the groups for the Help Desk, kindly contact us at [email protected]