Group Configuration

Configuration of Groups for Help Desk

Introduction

This page will help you in creating and configuring groups for Help Desk as per your business requirements.

Pre-requisites:

Admin credentials

User rights

Note - Kindly contact your Admin/ HR for rights if you are not able to perform the steps below.

Steps

How to create and configure groups for the Help Desk:

Step 1: Select 'HelpDesk' and then ‘Administration’ from the left side menu.

Step 2: Select ‘Groups Page’ from the Administration page.

Step 3: Select ‘New’ to create a new group or ‘Edit’ or ‘Delete’ to perform the corresponding function.

Step 4: If you select the ‘Edit’ option, you will have to enter the relevant details and click ‘Update’ to update the group.

Note: If you are unable to configure the groups for the Help Desk, kindly contact us at [email protected]