> For the complete documentation index, see [llms.txt](https://docs.pockethrms.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pockethrms.com/hr-and-admin-portal/ess-configurations/helpdesk/adding-tags.md).

# Adding Tags

**How do you create tags for the Help Desk?**

**Step 1:** Select 'ESS Settings' from the left side menu.

![](/files/HjIukjE58h1R4hsq76so)

**Step 2:** Select ‘HelpDesk’ tab inside the ESS Settings page.

![](/files/BscCikGTn6IUctBL2YHz)

**Step 3:** Select 'HelpDesk Tag' tab from the tabs section to the left of the HelpDesk page.

![](/files/wQ83ljq7v8zmo9PO4bvP)

**Step 4:** Select ‘+’ icon as shown below.

![](/files/VCZhvDgtSZJgxySAEvYa)

**Step 5:** Enter the name of the tag and select the 'Save' button to create a new HelpDesk Tag.

![](/files/BYpKHhUJiYYMMRjvJnqH)

**How to edit tags for the Help Desk:**

**Step 1:** Select 'ESS Settings' from the left side menu.

![](/files/HjIukjE58h1R4hsq76so)

**Step 2:** Select ‘HelpDesk’ tab inside the ESS Settings page.

![](/files/BscCikGTn6IUctBL2YHz)

**Step 3:** Select the 'HelpDesk Tag' tab from the tabs section to the left of the HelpDesk page.

![](/files/wQ83ljq7v8zmo9PO4bvP)

**Step 4:** Select the edit icon corresponding to the tag that needs to be edited.

![](/files/v9iu1AKZibKq4X8rIHz4)

**Step 5:** Enter the name of the tag and select the 'Save' button to edit the name of the selected HelpDesk Tag.

![](/files/Cec3H1oWvXZBcXwKf3t7)

***Note: If you are unable to add or edit tags, kindly contact us at*** [***support@pockethrms.com***](mailto:support@pockethrms.com) 


---

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