Adding Tags
Process to add and edit tags for Help Desk
Introduction
This page will help you understand the process of adding and editing tags for the Help Desk.
Pre-requisites:
Note - Kindly contact your Admin/ HR for rights if you are not able to perform the steps below.
Steps
How do you create tags for the Help Desk?
Step 1: Select 'ESS Settings' from the left side menu.
Step 2: Select ‘HelpDesk’ tab inside the ESS Settings page.
Step 3: Select 'HelpDesk Tag' tab from the tabs section to the left of the HelpDesk page.
Step 4: Select ‘+’ icon as shown below.
Step 5: Enter the name of the tag and select the 'Save' button to create a new HelpDesk Tag.
How to edit tags for the Help Desk:
Step 1: Select 'ESS Settings' from the left side menu.
Step 2: Select ‘HelpDesk’ tab inside the ESS Settings page.
Step 3: Select the 'HelpDesk Tag' tab from the tabs section to the left of the HelpDesk page.
Step 4: Select the edit icon corresponding to the tag that needs to be edited.
Step 5: Enter the name of the tag and select the 'Save' button to edit the name of the selected HelpDesk Tag.
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