🔷Adding Tags

Process to add and edit tags for Help Desk

How do you create tags for the Help Desk?

Step 1: Select 'ESS Settings' from the left side menu.

Step 2: Select ‘HelpDesk’ tab inside the ESS Settings page.

Step 3: Select 'HelpDesk Tag' tab from the tabs section to the left of the HelpDesk page.

Step 4: Select ‘+’ icon as shown below.

Step 5: Enter the name of the tag and select the 'Save' button to create a new HelpDesk Tag.

How to edit tags for the Help Desk:

Step 1: Select 'ESS Settings' from the left side menu.

Step 2: Select ‘HelpDesk’ tab inside the ESS Settings page.

Step 3: Select the 'HelpDesk Tag' tab from the tabs section to the left of the HelpDesk page.

Step 4: Select the edit icon corresponding to the tag that needs to be edited.

Step 5: Enter the name of the tag and select the 'Save' button to edit the name of the selected HelpDesk Tag.

Note: If you are unable to add or edit tags, kindly contact us at [e-mail]