# Help

**Introduction**

This page will help you create new tickets on behalf of your employees, check employee-generated tickets, work on them and finally close them and get reports. 

You may also send messages to your employees regarding the status of their tickets.

#### Pre-requisites:

:heavy\_check\_mark: Admin credentials

:heavy\_check\_mark:User rights

*Note - Kindly contact your Admin/ HR for rights if you are not able to perform the steps below.*

### **How to create a new ticket?**

**Step 1**: Select 'Help' from the left side menu.

![](/files/uYlBeHMyD5wJo9OgGbNl)

**Step 2**: Select 'My Tickets' from the sub-menu.

![](/files/4mrCrUWMN4qNGBvgh9Hf)

**Step 3**: Select the tab 'Employee Ticket List'.

![](/files/jQmzTpZcn6S4Uj2JBP5B)

**Step 4**: Select the '+ Add'. button.

![](/files/DkRZjhN5jiIIdXDLaFQ4)

**Step 5:** Enter the relevant details and select the 'Create' button to create a new ticket.

![](/files/UJet9d6xDQd8ZRcQV33g)

### **How to work and close an already generated ticket?**

**Step 1**: Select 'Help' from the left side menu.

![](/files/uYlBeHMyD5wJo9OgGbNl)

**Step 2**: Select 'My Tickets' from the sub-menu.

![](/files/4mrCrUWMN4qNGBvgh9Hf)

**Step 3**: Select the tab 'Employee Ticket List'.

![](/files/jQmzTpZcn6S4Uj2JBP5B)

**Step 4:** Select the 'Edit' button as shown below.

![](/files/xOcZsC4pec90ichXw8Rm)

**Step 5:** Change the required details and select the 'Save' button to change the ticket status. The status of the ticket can be changed to:

* InProgress
* Closed
* ReOpen
* Resolved

![](/files/0fp4HNSkHV9426X5FMhM)

**Step 6:** Optionally, you can send the ticket update status to the employee who generated the ticket using the 'Send' button.

![](/files/X2HA3mp1uiQJiMbfnrH4)

**Note:** You may also view the ticket timeline using the ‘View Timeline’ button.

### **How to generate my Report for Help menu (Helpdesk)?**

**Step 1**: Select 'Help' from the left side menu.

<div align="left"><img src="/files/5hUl8VEA97aWQHeOlrHv" alt=""></div>

**Step 2**: Select 'My Report' from the sub-menu.

<div align="left"><img src="/files/Z8r2ms3m1UbNhTXYHFPl" alt=""></div>

**Step 3**: Select the tab 'User Report'.

![](/files/CwsDvcbQpSVwrtLyKYff)

**Step 4:** Select the relevant details and select the button 'Download Excel' to download the report.

![](/files/qBVf3OuMTaF3hXxPyXvt)


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