🗣️Help
Create new tickets, check employee generated tickets, work on them and close them by following the steps below.
Last updated
Create new tickets, check employee generated tickets, work on them and close them by following the steps below.
Last updated
Introduction
This page will help you create new tickets on behalf of your employees, check employee-generated tickets, work on them and finally close them and get reports.
You may also send messages to your employees regarding the status of their tickets.
Admin credentials
User rights
Note - Kindly contact your Admin/ HR for rights if you are not able to perform the steps below.
Step 1: Select 'Help' from the left side menu.
Step 2: Select 'My Tickets' from the sub-menu.
Step 3: Select the tab 'Employee Ticket List'.
Step 4: Select the '+ Add'. button.
Step 5: Enter the relevant details and select the 'Create' button to create a new ticket.
Step 1: Select 'Help' from the left side menu.
Step 2: Select 'My Tickets' from the sub-menu.
Step 3: Select the tab 'Employee Ticket List'.
Step 4: Select the 'Edit' button as shown below.
Step 5: Change the required details and select the 'Save' button to change the ticket status. The status of the ticket can be changed to:
InProgress
Closed
ReOpen
Resolved
Step 6: Optionally, you can send the ticket update status to the employee who generated the ticket using the 'Send' button.
Note: You may also view the ticket timeline using the ‘View Timeline’ button.
Step 1: Select 'Help' from the left side menu.
Step 2: Select 'My Report' from the sub-menu.
Step 3: Select the tab 'User Report'.
Step 4: Select the relevant details and select the button 'Download Excel' to download the report.
