# Reminder Settings

**How to configure the settings for reminders:**

**Step 1**: Select 'ESS Settings' from the left side menu.

![](https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2FmNc0Rakcem66J7R7Q3dL%2FHelpDesk%20Reminder%201.1.png?alt=media\&token=71ed532d-6bf4-4d25-ae13-8b7d82687051)

**Step 2**: Select ‘HelpDesk’ tab inside the ESS Settings page.

![](https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2FMrgd2uhBTQLSjnOJGOgQ%2FHelpDesk%20Reminder%201.2.png?alt=media\&token=2d93a0dd-75ee-428f-baa5-d96d67fb1187)

**Step 3:** Select 'Reminder Settings' tab from the tabs section to the left of the HelpDesk page.

![](https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2F50zoZOduyery9xYJa0Dv%2FHelpDesk%20Reminder%201.3.png?alt=media\&token=3284abe1-0138-481c-9a0d-9f9af78b26a4)

**Step 4:** Select the relevant settings and select the 'Save' button to save the reminder settings.

![](https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2FELnDAHQVYA4LwWFjydkj%2FHelpDesk%20Reminder%201.4.png?alt=media\&token=90ec2083-908a-47eb-9d59-d111281ee0ab)

**How to create a new reminder:**

**Step 1**: Select 'ESS Settings' from the left side menu.

![](https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2FmNc0Rakcem66J7R7Q3dL%2FHelpDesk%20Reminder%201.1.png?alt=media\&token=71ed532d-6bf4-4d25-ae13-8b7d82687051)

**Step 2**: Select ‘HelpDesk’ tab inside the ESS Settings page.

![](https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2FMrgd2uhBTQLSjnOJGOgQ%2FHelpDesk%20Reminder%201.2.png?alt=media\&token=2d93a0dd-75ee-428f-baa5-d96d67fb1187)

**Step 3:** Select 'Reminder Settings' tab from the tabs section to the left of the HelpDesk page.

![](https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2F50zoZOduyery9xYJa0Dv%2FHelpDesk%20Reminder%201.3.png?alt=media\&token=3284abe1-0138-481c-9a0d-9f9af78b26a4)

**Step 4:** Select ‘+’ icon as shown below.

![](https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2F5fdfGItqIBnEgl3yTReM%2FHelpDesk%20Reminder%202.4.png?alt=media\&token=a865b086-920a-45d4-b3ec-c1c49e668fc4)

**Step 5:** Enter the relevant details and select the 'Save' button to create a new reminder.

![](https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2Faqdel3hi8PzrHff8bPR8%2FHelpDesk%20Reminder%202.5.png?alt=media\&token=e245423a-4245-4f0b-b5c7-c3e5f09cab82)

**How to edit an existing reminder:**

**Step 1**: Select 'ESS Settings' from the left side menu.

![](https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2FmNc0Rakcem66J7R7Q3dL%2FHelpDesk%20Reminder%201.1.png?alt=media\&token=71ed532d-6bf4-4d25-ae13-8b7d82687051)

**Step 2**: Select ‘HelpDesk’ tab inside the ESS Settings page.

![](https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2FMrgd2uhBTQLSjnOJGOgQ%2FHelpDesk%20Reminder%201.2.png?alt=media\&token=2d93a0dd-75ee-428f-baa5-d96d67fb1187)

**Step 3:** Select 'Reminder Settings' tab from the tabs section to the left of the HelpDesk page.

![](https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2F50zoZOduyery9xYJa0Dv%2FHelpDesk%20Reminder%201.3.png?alt=media\&token=3284abe1-0138-481c-9a0d-9f9af78b26a4)

**Step 4:** Select the edit icon corresponding to the reminder that needs to be edited.

![](https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2FxwTIgtyhJw6EzAnYMG6l%2FHelpDesk%20Reminder%203.4.png?alt=media\&token=bcd15694-901c-4a61-a0a1-05643eea1bfb)

**Step 5:** Change the relevant details and select the 'Edit' button to edit the selected reminder.

![](https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2Fc5KaeV5wg9KbXjXJKsj4%2FHelpDesk%20Reminder%203.5.png?alt=media\&token=8ad080a2-3027-48e7-93da-59160543ddde)

***Note: If you are unable to configure reminders, kindly contact us at*** [***support@pockethrms.com***](mailto:support@pockethrms.com)