> For the complete documentation index, see [llms.txt](https://docs.pockethrms.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pockethrms.com/faqs/cloud-portal/ess-settings/helpdesk.md).
# Helpdesk
### 1. What is the helpdesk module in the Pocket HRMS?
In Pocket HRMS, the Helpdesk module is a support system designed to handle and resolve employee queries and issues efficiently. It allows employees to submit requests, raise tickets, or ask questions on various issues.
To check settings for the Helpdesk module, log into the cloud portal, go to the ‘ESS Settings’ and click on the ‘Helpdesk’ tab. Click on various subtab to do the respective settings.
For any queries, contact
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