# Helpdesk

### 1. What is the helpdesk module in the Pocket HRMS?

In Pocket HRMS, the Helpdesk module is a support system designed to handle and resolve employee queries and issues efficiently. It allows employees to submit requests, raise tickets, or ask questions on various issues.<br>

To check settings for the Helpdesk module, log into the cloud portal, go to the ‘ESS Settings’ and click on the ‘Helpdesk’ tab. Click on various subtab to do the respective settings.<br>

<figure><img src="/files/tzK2qXqSrBhkT2UDU9GW" alt=""><figcaption></figcaption></figure>

For any queries, contact <support@pockethrms.com>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.pockethrms.com/faqs/cloud-portal/ess-settings/helpdesk.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.