> For the complete documentation index, see [llms.txt](https://docs.pockethrms.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pockethrms.com/hr-and-admin-portal/ess-configurations/helpdesk/group-configuration.md).

# Group Configuration

**How to create groups for the Help Desk:**

**Step 1:** Select 'ESS Settings' from the left side menu.

![](/files/xREr40XGCxeNWwRBSINu)

**Step 2:** Select ‘HelpDesk’ tab inside the ESS Settings page.

![](/files/J0jdP7RP7GcXbKfpBzHH)

**Step 3:** Select 'Groups Page' tab from the tabs section to the left of the HelpDesk page.

![](/files/Oe3nqY5IhUv0RR252Z1y)

**Step 4:** Select ‘+’ icon as shown below.

![](/files/9qAocaWg2qG1SuhsR2qJ)

**Step 5:** Enter the relevant details and select the 'Save' button to create a new group.

![](/files/DaEYoB8hzZQHmeENhTnq)

**How to edit groups for the Help Desk:**

**Step 1:** Select 'ESS Settings' from the left side menu.

![](/files/xREr40XGCxeNWwRBSINu)

**Step 2:** Select ‘HelpDesk’ tab inside the ESS Settings page.

![](/files/J0jdP7RP7GcXbKfpBzHH)

**Step 3:** Select 'Groups Page' tab from the tabs section to the left of the HelpDesk page.

![](/files/Oe3nqY5IhUv0RR252Z1y)

**Step 4:** Select the edit icon corresponding to the group that needs to be edited.

![](/files/WGfCGbfllw1acnk677qd)

**Step 5:** Change the relevant details and select the 'Save' button to edit the selected group.

![](/files/v2hGY9WJJzL9SIwNIyr4)

***Note: If you are unable to configure the groups for the Help Desk, kindly contact us at*** [***support@pockethrms.com***](mailto:support@pockethrms.com)


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