Group Configuration
Configuration of Groups for Help Desk
Last updated
Configuration of Groups for Help Desk
Last updated
This page will help you in creating and configuring groups for Help Desk as per your business requirements.
Admin credentials
User rights
Note - Kindly contact your Admin/ HR for rights if you are not able to perform the steps below.
How to create groups for the Help Desk:
Step 1: Select 'ESS Settings' from the left side menu.
Step 2: Select ‘HelpDesk’ tab inside the ESS Settings page.
Step 3: Select 'Groups Page' tab from the tabs section to the left of the HelpDesk page.
Step 4: Select ‘+’ icon as shown below.
Step 5: Enter the relevant details and select the 'Save' button to create a new group.
How to edit groups for the Help Desk:
Step 1: Select 'ESS Settings' from the left side menu.
Step 2: Select ‘HelpDesk’ tab inside the ESS Settings page.
Step 3: Select 'Groups Page' tab from the tabs section to the left of the HelpDesk page.
Step 4: Select the edit icon corresponding to the group that needs to be edited.
Step 5: Change the relevant details and select the 'Save' button to edit the selected group.
Note: If you are unable to configure the groups for the Help Desk, kindly contact us at support@pockethrms.com