# Group Configuration

**How to create groups for the Help Desk:**

**Step 1:** Select 'ESS Settings' from the left side menu.

![](https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2FqJrg25D6Bb6Ymh6jAvol%2FHelpDesk%20GroupConfig%201.png?alt=media\&token=72e26eb1-8503-4b52-8ccc-837b663b9b2c)

**Step 2:** Select ‘HelpDesk’ tab inside the ESS Settings page.

![](https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2FzNPuCBYOKxPvG4iHovEl%2FHelpDesk%20GroupConfig%202.png?alt=media\&token=4c34540d-a5bd-4d66-ad94-ee68b227a57f)

**Step 3:** Select 'Groups Page' tab from the tabs section to the left of the HelpDesk page.

![](https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2FWSzl5n2twT4vBgfcy8d6%2FHelpDesk%20GroupConfig%203.png?alt=media\&token=9bd70611-dc18-49a4-b846-dcf9ca27f0ec)

**Step 4:** Select ‘+’ icon as shown below.

![](https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2F0e59gFW7tS2nrDeTkFFZ%2FHelpDesk%20GroupConfig%204.png?alt=media\&token=92602947-07cf-47a9-8b62-df07dde64499)

**Step 5:** Enter the relevant details and select the 'Save' button to create a new group.

![](https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2FCiOM7sApBXjyco21Zipy%2FHelpDesk%20GroupConfig%205.png?alt=media\&token=b6b776cb-db8e-4124-b47d-f65bdd023efa)

**How to edit groups for the Help Desk:**

**Step 1:** Select 'ESS Settings' from the left side menu.

![](https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2FqJrg25D6Bb6Ymh6jAvol%2FHelpDesk%20GroupConfig%201.png?alt=media\&token=72e26eb1-8503-4b52-8ccc-837b663b9b2c)

**Step 2:** Select ‘HelpDesk’ tab inside the ESS Settings page.

![](https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2FzNPuCBYOKxPvG4iHovEl%2FHelpDesk%20GroupConfig%202.png?alt=media\&token=4c34540d-a5bd-4d66-ad94-ee68b227a57f)

**Step 3:** Select 'Groups Page' tab from the tabs section to the left of the HelpDesk page.

![](https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2FWSzl5n2twT4vBgfcy8d6%2FHelpDesk%20GroupConfig%203.png?alt=media\&token=9bd70611-dc18-49a4-b846-dcf9ca27f0ec)

**Step 4:** Select the edit icon corresponding to the group that needs to be edited.

![](https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2FdWo4O29aDjirtNLEaZ6Q%2FHelpDesk%20GroupConfig%206.png?alt=media\&token=c2b002bd-7d64-42a4-b4a9-ed2455cfc0e7)

**Step 5:** Change the relevant details and select the 'Save' button to edit the selected group.

![](https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2Fu1Fim3ApW9ev7SGWuNWD%2FHelpDesk%20GroupConfig%207.png?alt=media\&token=c50411de-cc7a-49cb-92ce-9389455d98a2)

***Note: If you are unable to configure the groups for the Help Desk, kindly contact us at*** [***support@pockethrms.com***](mailto:support@pockethrms.com)