Group Configuration
Configuration of Groups for Help Desk
Introduction
This page will help you in creating and configuring groups for Help Desk as per your business requirements.
Pre-requisites:
✔️ Admin credentials
✔️User rights
Note - Kindly contact your Admin/ HR for rights if you are not able to perform the steps below.
Steps
How to create groups for the Help Desk:
Step 1: Select 'ESS Settings' from the left side menu.
Step 2: Select ‘HelpDesk’ tab inside the ESS Settings page.
Step 3: Select 'Groups Page' tab from the tabs section to the left of the HelpDesk page.
Step 4: Select ‘+’ icon as shown below.
Step 5: Enter the relevant details and select the 'Save' button to create a new group.
How to edit groups for the Help Desk:
Step 1: Select 'ESS Settings' from the left side menu.
Step 2: Select ‘HelpDesk’ tab inside the ESS Settings page.
Step 3: Select 'Groups Page' tab from the tabs section to the left of the HelpDesk page.
Step 4: Select the edit icon corresponding to the group that needs to be edited.
Step 5: Change the relevant details and select the 'Save' button to edit the selected group.
Note: If you are unable to configure the groups for the Help Desk, kindly contact us at support@pockethrms.com
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