> For the complete documentation index, see [llms.txt](https://docs.pockethrms.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pockethrms.com/faqs/ess-portal/leave/request.md).

# Request

### 1. I am not able to apply for attendance regularization?

If you are not able to submit regularization request, check the following factors.

* [Self-service role](https://docs.pockethrms.com/faqs/cloud-portal/employee/employee-list/profile#id-7.-how-to-check-the-self-service-role-of-employees) assigned to employee
* In the [Role allocation](https://docs.pockethrms.com/hr-and-admin-portal/ess-configurations/profile-info/role-allocation) where request or approval as required is set as per the employees self-service role
* The [manager is added](https://docs.pockethrms.com/faqs/cloud-portal/employee/employee-list/approval-matrix#id-1.-how-to-assign-manager-to-employee-or-candidate) for employee in approval matrix under the employee profile
* [Shift is assigned](https://docs.pockethrms.com/faqs/cloud-portal/employee/employee-list/attendance%22%20/l%20%22a.-check-if-a-shift-is-assigned-to-the-employee) correctly to the employee
* Request attendance [regularization from ESS portal](https://docs.pockethrms.com/introduction-pockethrms-help-document/ess-portal-employees-guide#hlk160459094) or [Mobile](https://docs.pockethrms.com/ess-portal/employee/leave-attendance-and-on-duty/attendance-regularization#how-to-check-attendance-regularization-request-status-using-the-mobile-app) according to the assigned shift

For any queries, contact <support@pockethrms.com>

### 2. How to apply for leave or request leave from the mobile app?

**Step 1:** Log into the ESS mobile app, click on the 3 lines menu icon. Go to the ‘Leave’ menu and click on the ‘Request’ submenu.

<img src="https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2FXRD53SNnyepY1FDeuyU5%2F0.png?alt=media" alt="" width="239">

**Step 2:** Go to the ‘Leave’ tab, enter the required details from the respective fields and click on the ‘Save’ button.

<img src="https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2FwzGe8VTFLGd2bzYeNVmL%2F1.png?alt=media" alt="" width="271">

<img src="https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2FzE0C2NterOkSDziJRIds%2F2.png?alt=media" alt="" width="263">

**Step 3:** In the ‘Confirm Leave’ pop-up click on the ‘SUBMIT’ and the leave request will be submitted accordingly.

<img src="https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2FFi5CGEVsDUBX7YT64ZTp%2F3.png?alt=media" alt="" width="312">

**Path**: ESS Mobile App > click 3 line icon > Leave > Request > Leave > enter details > Save >Submit

For any queries, contact <support@pockethrms.com>

### 3. How to apply for on duty/work from home in the ESS mobile app?

**Step 1**: Log into the ESS mobile app, go to the ‘3 line’ menu icon and under the ‘Leave’ tab click on the ‘Request’ submenu.

<img src="https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2FIavfyK1nI8e9rxYAkNY6%2F0.png?alt=media" alt="" width="162">

**Step 2**: Go to the ‘On Duty/ Work From Home’ tab, enter the required details in the respective fields and click on the ‘Save’ button. The request will be sent to respective manager for approval.

<img src="https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2Fhb24dkWENcUP9zq6WpQN%2F1.png?alt=media" alt="" width="204">

**Path**: ESS App> Leave > Request > On Duty/ Work From Home > enter details > Save

For any queries, contact <support@pockethrms.com>

### 4. How to check my pending/approved/rejected leave requests as an employee?

**Step 1**: Log into the ESS portal, go to the ‘Leave’ menu and click on the ‘Request’ submenu.

![](https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2FIOnEElKQT57VdrN4VAs9%2F0.png?alt=media)

**Step 2**: Under the ‘Leave’ tab scroll down to the ‘Previous Leaves’ section. Here you can view all your previous leaves along with its status such as approved/pending or rejected.

![](https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2F9RlkRevhKfa3dDHOAz4b%2F1.png?alt=media)

**Path**: ESS Portal>Leave>Request>Leave>scroll down to ‘Previous Leaves’ section>check the ‘Status’ column for respective leave entries

**Link**: <https://ess.pockethrms.com/Leave/Transaction/LeaveRequest>

For any queries, contact <support@pockethrms.com>

### 5. How to cancel the leave and then request the leave again?

* If the leave is already approved as the [manager to delete the leave](https://docs.pockethrms.com/faqs/cloud-portal/employee/employee-list/leave#id-13.-how-to-delete-leave-that-is-already-approved-by-the-manager)
* If the leave is pending for approval [employee can delete that leave entry](https://docs.pockethrms.com/ess-portal/employee/leave-attendance-and-on-duty/leave#how-to-cancel-leave-requests-from-the-ess-portal) from their ESS
* Once the leave is cancelled employee can request a leave again required.

For any queries, contact <support@pockethrms.com>

### 6. How to Fix the issue if Employee are not Able to Apply Attendance Regularization from ESS?

1\) Check ‘[Employee Punch’](https://docs.pockethrms.com/faqs/cloud-portal/employee/employee-list/attendance#id-10.-how-to-check-find-view-employees-daily-in-out-details) details to check if the employee has at least one punch entry to regularise.

\
2\) check if the employee shift is assigned to the concerned employee. path link: <https://docs.pockethrms.com/faqs/cloud-portal/employee/employee-list/attendance#a.-check-if-a-shift-is-assigned-to-the-employee>

For any queries, contact <support@pockethrms.com>

### 7. How to Fix if Employee are Not Able/Unable to Mark/Apply Leave from the ESS?

1\) Please check the error while applying leave (pops when you try to apply leave)\
2\) Please make sure if the [role allocation](https://docs.pockethrms.com/hr-and-admin-portal/ess-configurations/profile-info/role-allocation) is been correctly given to apply request for the employee user.\
3\) check if the [user role allocation](https://docs.pockethrms.com/hr-and-admin-portal/cloud-configuration/employee-management/setup-and-activation#how-to-activate-self-service-log-in-for-an-employee) given to the employee\
4\) Check in [leave configuration](https://docs.pockethrms.com/faqs/cloud-portal/ess-settings/profile-info#id-4.-how-to-check-present-leave-configurations) that if the employee is eligible for leave as per the leave settings of company policies.

For any queries, contact <support@pockethrms.com>

### 8. How to Check Leave Request of an Employee in Phone Application?

To check the leave request from mobile application, follow the process below:

**Path:** ESS Employee Mobile > Leave > request > scroll down > click on previous leave > You can view the leave requests and its status on the same page.

**Step 1:** Login to ESS in mobile application, go to ‘Leave’ menu, ad select ‘Request’.

<figure><img src="https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2FD5N7n0o4CmCWhzFuzoQQ%2F0.png?alt=media" alt="" width="355"><figcaption></figcaption></figure>

**Step 2:** Scroll down and click on ‘Previous Leave’.

<img src="https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2FdFM0i3FW4tfpNWt7Uwd0%2F1.png?alt=media" alt="" width="233">

**Note:** You can view the leave request on the same page.

![](https://4282324958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MXep_PEmh8mDPVWj49x%2Fuploads%2F1sL4JbpTzPYiXOaI06JZ%2F2.png?alt=media)

For any queries, contact <support@pockethrms.com>