☁️Cloud Portal

This page provide navigation to FAQs related to various menus in the Cloud portal

• Dashboard

• Analytics

• Employee

• Payroll

• Attendance

• Exit

• Settings

• ESS Settings

1. What to do if I forgot password for cloud portal?

You can get your log in credentials password from your HR/Admin/Management.

If you want to reset password, go to log in page and link to reset password will be sent to authorized email id.

Path: Go to log in page>Click on the ‘Forgot Password’

Link: https://cloud.pockethrms.com/

For any queries, contact [e-mail]

2. How to activate WhatsApp alert?

To activate the WhatsApp alert please contact our agent.

For any queries, contact [e-mail]

3. What should I do if I get the Error 500?

If you get error 500 you should follow the steps below

• Log out of the portal and close the window

• Clear the browser cache

• Try to log in again

• Also try to log in from different browser

I the error persists please contact our server error.

For any queries, contact [e-mail]

4. Unable to see/view/access certain option or menu in the ESS portal?

If someone is not able to access particular option/feature/path in the ESS please change the following factors.

• Check that the self-service role given to employee is aligned to the features they are supposed to access

Path: Cloud portal>Employee>Profile>Self Service Role

• The access to the required modules and features is provided through role allocation for respective self-service role

Path: Cloud portal>ESS Setting>Role Allocation>Search Module>Select Role>select required options>Save

For any queries, contact [e-mail]

5. Is there any special configurations or settings in Pocket HRMS for interns or internship?

Presently we don’t have any specific configurations for internship in Pocket HRMS. You connect to our agent on chat for if required.

For any queries, contact [e-mail]

6. The pocket HRMS software or cloud portal is working too slow, what should I do?

Please follow the steps below.

• Log our t the software and close the window.

• Clear your browser’s cache

• Log into the software again

If the issue persists please contact our support agent.

For any queries, contact [e-mail]