☁️Cloud Portal

This page provide navigation to FAQs related to various menus in the Cloud portal

• Dashboard

• Analytics

• Employee

• Payroll

• Attendance

• Exit

• Settings

• ESS Settings

1. What to do if I forgot password for cloud portal?

You can get your log in credentials password from your HR/Admin/Management.

If you want to reset password, go to log in page and link to reset password will be sent to authorized email id.

Path: Go to log in page>Click on the ‘Forgot Password’

Link: https://cloud.pockethrms.com/

For any queries, contact [e-mail]

2. How to activate WhatsApp alert?

To activate the WhatsApp alert please contact our agent.

For any queries, contact [e-mail]

3. What should I do if I get the Error 500?

If you get error 500 you should follow the steps below

• Log out of the portal and close the window

• Clear the browser cache

• Try to log in again

• Also try to log in from different browser

I the error persists please contact our server error.

For any queries, contact [e-mail]

4. Unable to see/view/access certain option or menu in the ESS portal?

If someone is not able to access particular option/feature/path in the ESS please change the following factors.

• Check that the self-service role given to employee is aligned to the features they are supposed to access

Path: Cloud portal>Employee>Profile>Self Service Role

• The access to the required modules and features is provided through role allocation for respective self-service role

Path: Cloud portal>ESS Setting>Role Allocation>Search Module>Select Role>select required options>Save

For any queries, contact [e-mail]