👨‍💻ESS Portal

This page provide navigation to FAQs related to various menus in the ESS portal

• Profile

• Leave

• Exit

• Project

1. What to do if I am unable to log into the ESS portal?

To log into the ESS portal ensure that you are using the correct ‘Company Code’, ‘Employee Code’ and the ‘Password’.

If you are still unable to log into the ESS portal, contact your Admin or HR for your user rights and login credentials.

Note: Also check if the password is generated for the employee.

For further assistance please refer to our login guide at https://docs.pockethrms.com/introduction-pockethrms-help-document/ess-portal-employees-guide#how-to-log-in-to-the-ess-portal

2. How to enable mobile application setting?

You can visit the link for guide on using the ESS mobile app.

For any queries, contact [e-mail]

3. Employees are unable to mark attendance from the ESS mobile app?

Please check the following factors.

• Employee punch is activated

• Shift is assigned to the employee

• In case of face recognition for attendance, employee’s selfie is approved by the HR.

If employee is still unable to punch, please connect to our agent on chat

For any queries, contact [e-mail]