👨💻ESS Portal
This page provide navigation to FAQs related to various menus in the ESS portal
1. What to do if I am unable to log into the ESS portal?
To log into the ESS portal ensure that you are using the correct ‘Company Code’, ‘Employee Code’ and the ‘Password’.
If you are still unable to log into the ESS portal, contact your Admin or HR for your user rights and login credentials.
Note: Also check if the password is generated for the employee.
For further assistance please refer to our login guide at https://docs.pockethrms.com/introduction-pockethrms-help-document/ess-portal-employees-guide#how-to-log-in-to-the-ess-portal
2. How to enable mobile application setting?
You can visit the link for guide on using the ESS mobile app.
For any queries, contact [email protected]
3. Employees are unable to mark attendance from the ESS mobile app?
Please check the following factors.
In case of face recognition for attendance, employee’s selfie is approved by the HR.
If employee is still unable to punch, please connect to our agent on chat
For any queries, contact [email protected]
4. Why is employee/staff unable to apply leave/permission/onduty/attendance regularisation in ESS or not able to view/see the tab for request of leave/permission/onduty/attendance regularisation?
Employee/staff is not able to apply for leave/permission/onduty/attendance regularisation request because the respective tab is not visible?
If Employee/staff can’t apply leave/permission/onduty/attendance regularisation in ESS or not able to view/see the tab for request of leave/permission/onduty/attendance regularisation check the factors listed below
Employee self-service role is set
Shift is assigned to employee
In role allocation respective options are ticked.
For any queries, contact [email protected]
5. Why I or employee cannot see or view last/current salary processed on your/employee/my/staff ESS portal?
If you are not able to see last/current salary processed on your/employee/staff ESS portal check the factors below.
Payslip is posted from self-service post
Payslip configuration is properly done
For any queries, contact [email protected]
6. Why is employee unable to log into the ESS portal?
If an employee is unable to log into the ESS portal, check the following factors.
1) Company code and employee code are correct 2) The password entered is correct 3) There is no space in any field while entering log in detail
For any queries, contact [email protected]
7. How to give ESS mobile app password and log in id to employees?
Employee should use their employee id or employee code as their log in id.
If employee has forgotten their password you can reset their password
If you haven’t generated password for employee yet, you can generate password and send it to them via email
For any queries, contact [email protected]
8. What to do if a module is not visible or available in the employee’s ESS portal?
To give employees access modules esure the factors listed below
The self-service role assigned to employee in their profile correctly
The enable the module for employee’s role through role allocation.
For any queries, contact [email protected]
9. How to deactivate the employee’s ESS portal or ESS mobile app for a few days?
The ESS Web and mobile App login for employee can’t be deactivated for a few days. The self-service portal or app can only be deactivated at the time of employee separation.
For any queries, contact [email protected]
10. How to Temporary Lock the ESS ID Password of Employee?
The employee ESS ID password cannot be temporarily blocked. However, it can be made inactive at the time of separation only. Alternatively, you can change the self-service role of that employee with such user who don’t have any rights of request or view. The employee will only be able to view the dashboard.
For any queries, contact [email protected]
11. How to Send Direct Message from ESS Portal to All Employees?
To send direct message from ESS Portal to all employee you can follow the ‘Latest News’ or ‘Bulletin News Option’.
For any queries, contact [email protected]
12. How to Download Organisational Chart?
Organisation Chart is only available to view and cannot be downloaded.
To view the organisation chart from employee ESS portal, follow the steps mentioned in the link below:
For any queries, contact [email protected]
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