Pocket HRMS
FAQs
  • 🤝Getting Started
    • 👨‍🏫ESS: Beginner's Guides
      • 🤵ESS Portal: Employee's Guide
      • 👩‍💼ESS Portal: Manager's Guide
  • 📑Product Updates
    • 🟩April 2025
    • 🟩March 2025
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    • 🟩January 2025
    • 🟦2024 Major Highlights
    • 🟦Updates 2024
      • 🟦December 2024
      • 🟦October & November 2024
      • 🟦September 2024
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    • 🟨Updates 2023
      • 🟨December 2023
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      • 🟨April 2023
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    • 🟧Updates 2022
      • 🟧December 2022
      • 🟧November 2022
      • 🟧October 2022
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      • 🟧July 2022
      • 🟧June 2022
      • 🟧April-May 2022
      • 🟧Jan, Feb & Mar 2022
  • 🔷Module Guides
    • 🔹Transfer Module
    • 🔹Confirmation Module
  • 🔶Feature Guides
    • 🔸Data Wizard Setting Transfer
    • 🔸Tax Calculator ESS Portal
    • 🔸Payroll Maker Checker
  • 🖥️HR & Admin Portal
    • ☁️Cloud Configuration
      • 🏢Organization
        • Company Setup
          • 🔹New Company
          • 🔹Category & Pop-ups
          • 🔹Financial Year & Leave
          • 🔹SMTP Settings
          • 🔹Templates Setup
          • 🔹Email Templates
        • Users
      • 👩‍💻HR
        • 📥Transfer Setting
        • ⚙️Confirmation
        • 🚶‍♂️Employee Exit
        • 💻Asset Management
        • Password Generation
      • 👤Employee
        • 🔹On-boarding
        • 🔹Employee Document
        • 🔹New Employee
        • 🔹Employee FnF
        • 🔹Approval Matrix
        • 🔹Self Service Role
        • 🔹Assign Asset
      • 💰Payroll
        • 🔶Payroll Guide
          • 🔸Payroll with Attendance
          • 🔸smHRt Payroll
          • 🔸LOP Settings
          • 🔸Pocket HRMS Payroll Process
        • 🔶Loan Management
      • 🧾Income Tax
        • 🟩Form 24Q
        • 🟩Income Tax - New Financial Year
        • 🟩eTDS
      • 🗓️Attendance
        • Device Master
        • Auto Shift Detect
        • Auto Assign Shift Import Time
      • 📈Analytics
        • 📉Report
          • ⚪PF ECR File
          • 🔵ESI Return File
          • 🤵HR
        • 📊Dashboard Creation
      • ⛱️Leave
        • ⏹️Configurations
        • ⏹️New Leave Accounting Year
        • ⏹️Leave Credit
        • ⏹️Leave Debit
        • ⏹️Leave Opening
        • ⏹️Leave Debit Entry
      • 🎖️Performance
        • 🟢Appraisal
        • 🟢Appraisal V2
      • 👩‍🎓Learning Management
        • 🔶Learning Module
      • 👩‍🏫Recruitment Setup
      • 👨‍⚕️Health
      • 📋Survey
    • 👨‍💻ESS Configurations
      • 👨‍💼Profile Info
        • Device Lock
        • Role Allocation
      • 💵Expense
      • 🧳Travel
      • 🗣️Help Desk
        • 🔷Group Configuration
        • 🔷Adding Tags
        • 🔷Reminder Settings
  • 🤵ESS Portal
    • 👨‍💼Employee
      • 👨‍💼Profile
        • 📄TDS Entries
        • 💶My Loan Details
      • 🗓️Leave Attendance & On Duty
        • ⛱️Leave
        • 🗓️Attendance
        • 👮‍♂️On Duty
      • 💶Expense
      • ✅Confirm
      • ✈️Travel
      • 🗣️Help
      • 🎖️PMS
      • ➡️Exit
      • ⏳Timesheet
    • 👨‍💻Manager
      • 👲Profile
      • 🗓️Leave Attendance On-duty
        • ✔️Leave
        • ✔️Attendance
        • ✔️On Duty
        • ✔️Shift
      • 💴Expense Management
      • ☑️Employee Confirmation
      • ✈️Travel
      • 🎖️PMS
      • ➡️Employee Exit
      • 📋FnF Manager
      • 📈Project
    • 👩‍💼Recruiter
      • 🙋‍♂️Hire
        • Create & Publish Jobs
        • Add a Candidate
        • Hiring Stages of Candidate
        • Candidate Documentation Approval
        • Candidate Onboarding
        • Recruitment Overview
    • 🙎Admin
      • 👤Profile
      • 👲Leave
      • ✅Employee Confirmation
      • 📈Project
      • ⏳Timesheet
      • 📋FnF HR
      • ➡️Exit HR
      • 👷‍♂️Help
    • 🧑‍💼Finance
      • 💵Expense
      • ✈️Travel
    • 💇‍♂️Candidate
      • ✅Log In
      • ✅Accept/Reject Offer
      • ✅Upload Documents
  • 📱Mobile App
    • 🏠Home
    • 👨‍💼Profile
    • ⛱️Leave
      • ♦️Biometric system
      • ♦️Leave and Attendance Mobile App
    • 💵Expense
    • ⏳Timesheet
    • 👾smHRty
    • 📖Mobile App User Manual
  • ❓FAQ's
    • 👨‍💻ESS Portal
      • 👨‍💼Profile
        • 🔶Approval
      • ⛱️Leave
        • 🔶Request
        • 🔶Report
        • 🔶Approval
      • 👤Hire
      • 👳‍♂️Confirm
      • ➡️Exit
      • Project
      • ⏰Timesheet
      • 🎯PMS
      • 🏖️Travel
      • 💳Expense
    • ☁️Cloud Portal
      • 📶Dashboard
      • 📈Analytics
        • 📉Report
          • 🔴Leave
            • 🔺Report Wizard
          • 🔴Attendance
            • 🔺Monthly Summary
            • 🔺Report Wizard
            • 🔺Muster Roll Wizard
          • 🔴HR
          • 🔴Statutory
          • 🔴Payroll
          • 🔴Income Tax
          • 🔴Financial
        • 📊Data Wizard
      • 🏖️Leave
        • 🔴Import
        • 🔴Utilities
      • 👤Employee
        • 🔶Documents
        • 🔶Employee List
          • 🔸Employee Export
          • 🟡Profile
            • 🔸Basic Details
            • 🔸Employee Document
            • 🔸Self Service Role
            • 🔸Asset Details
          • 🟡Salary
          • 🟡Payroll
            • 🔸Loan
          • 🟡Income Tax
          • 🟡Leave
          • 🟡Attendance
          • 🟡Approval Matrix
        • 🔶Import
      • 📄Income Tax
        • 🔶Utilities
      • 💰Payroll
        • 🔶Import
        • 🔶Transactions
        • 🔶Utilities
      • 🗓️Attendance
        • 🔶Transaction
        • 🔶Utilities
        • 🔶Import
      • ➡️Exit
      • ⚙️Settings
        • 🏦Organization
        • 🙍‍♀️HR
          • 🔹Category
          • 🔹Asset Info
          • 🔹Asset List
          • 🔹Pop Up Data
        • 💶Payroll
          • 🔹Salary Component
          • 🔹Salary Structure
          • 🔹Pay Settings
          • 🔹Payslip
        • 📃Income Tax
        • 🏖️Leave
          • 🔸Define Calendar
          • 🔸Leave Definition
          • 🔸Weekly Off
          • 🔸Leave Configuration
          • 🔸Holiday
        • 📔Attendance
          • 🔸Attendance Setting
            • 🔺Shift Schedule Multi
          • 🔸Shift Details
        • 📄Appraisal V2
        • 👤Recruitment
        • ❓Survey
      • ⚙️ESS Settings
        • 🔵Leave
        • 🔵HR
        • 🔵Profile Info
          • 🔹Policies
          • 🔹Profile Settings
          • 🔹HR Updation
          • 🔹Declaration Activation
          • 🔹Dashboard Setting
          • 🔹Role Allocation
          • 🔹Latest News
          • 🔹Dynamic Dashboard Setting
          • 🔹Password Reset
          • 🔹Geo Location Employee Tagging
        • 🔵Travel
        • 🔵Project
        • 🔵Helpdesk
  • 💡Tips & Tricks
    • 👾smHRty
    • 🔎smHRt searcHR
    • ⭐Favorites
  • 🔗Integrations
    • 🔗LinkedIn
    • 🔗Single Sign In Option
    • 🔗Zoom
    • 🔗Clear Tax
    • 🔗Early Salary
    • 🔗Jupiter
    • 🔗KreditBee
    • 🔗Repute - Smart Onboard
    • 🔗Repute - Work Verify
    • 🔗Talent LMS
  • 📒Blogs
    • 🟡Attendance & Late Mark Settings
    • 🟡Geo Tracking
    • 🟡Job Restriction and Job Approval
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On this page
  • 1. What to do if I am unable to log into the ESS portal?
  • 2. How to enable mobile application setting?
  • 3. Employees are unable to mark attendance from the ESS mobile app?
  • 4. Why is employee/staff unable to apply leave/permission/onduty/attendance regularisation in ESS or not able to view/see the tab for request of leave/permission/onduty/attendance regularisation?
  • Employee/staff is not able to apply for leave/permission/onduty/attendance regularisation request because the respective tab is not visible?
  • 5. Why I or employee cannot see or view last/current salary processed on your/employee/my/staff ESS portal?
  • 6. Why is employee unable to log into the ESS portal?
  • 7. How to give ESS mobile app password and log in id to employees?
  • 8. What to do if a module is not visible or available in the employee’s ESS portal?
  • 9. How to deactivate the employee’s ESS portal or ESS mobile app for a few days?

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  1. FAQ's

ESS Portal

This page provide navigation to FAQs related to various menus in the ESS portal

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Last updated 2 months ago

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1. What to do if I am unable to log into the ESS portal?

To log into the ESS portal ensure that you are using the correct ‘Company Code’, ‘Employee Code’ and the ‘Password’.

If you are still unable to log into the ESS portal, contact your Admin or HR for your user rights and login credentials.

Note: Also check if the password is generated for the employee.

For further assistance please refer to our login guide at

2. How to enable mobile application setting?

You can visit the link for guide on using the ESS .

For any queries, contact

3. Employees are unable to mark attendance from the ESS mobile app?

Please check the following factors.

If employee is still unable to punch, please connect to our agent on chat

4. Why is employee/staff unable to apply leave/permission/onduty/attendance regularisation in ESS or not able to view/see the tab for request of leave/permission/onduty/attendance regularisation?

Employee/staff is not able to apply for leave/permission/onduty/attendance regularisation request because the respective tab is not visible?

If Employee/staff can’t apply leave/permission/onduty/attendance regularisation in ESS or not able to view/see the tab for request of leave/permission/onduty/attendance regularisation check the factors listed below

5. Why I or employee cannot see or view last/current salary processed on your/employee/my/staff ESS portal?

If you are not able to see last/current salary processed on your/employee/staff ESS portal check the factors below.

6. Why is employee unable to log into the ESS portal?

If an employee is unable to log into the ESS portal, check the following factors.

1) Company code and employee code are correct 2) The password entered is correct 3) There is no space in any field while entering log in detail

7. How to give ESS mobile app password and log in id to employees?

Employee should use their employee id or employee code as their log in id.

8. What to do if a module is not visible or available in the employee’s ESS portal?

To give employees access modules esure the factors listed below

9. How to deactivate the employee’s ESS portal or ESS mobile app for a few days?

The ESS Web and mobile App login for employee can’t be deactivated for a few days. The self-service portal or app can only be deactivated at the time of employee separation.

In case of face recognition for attendance, by the HR.

For any queries, contact

Employee is set

to employee

In respective options are ticked.

For any queries, contact

The

Payslip is posted from

is properly done

For any queries, contact

For any queries, contact

If employee has forgotten their password you can

If you haven’t generated password for employee yet, you can

For any queries, contact

The assigned to employee in their profile correctly

The enable the module for employee’s role through

For any queries, contact

For any queries, contact

Profile
Leave
Exit
Project
https://docs.pockethrms.com/introduction-pockethrms-help-document/ess-portal-employees-guide#how-to-log-in-to-the-ess-portal
mobile app
support@pockethrms.com
Employee punch is activated
Shift is assigned to the employee
employee’s selfie is approved
support@pockethrms.com
self-service role
Shift is assigned
role allocation
support@pockethrms.com
payroll is posted
self-service post
Payslip configuration
support@pockethrms.com
support@pockethrms.com
reset their password
generate password and send it to them via email
support@pockethrms.com
self-service role
role allocation.
support@pockethrms.com
support@pockethrms.com
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