# ESS Portal * [Profile](https://docs.pockethrms.com/faqs/ess-portal/profile) * [Leave](https://docs.pockethrms.com/faqs/ess-portal/leave) * [Exit](https://app.gitbook.com/s/-MXep_PEmh8mDPVWj49x/~/changes/86QyJfFTprg80MM52MrU/frequently-asked-questions/ess-portal/leave/exit) * [Project](https://docs.pockethrms.com/faqs/ess-portal/project) ### 1. What to do if I am unable to log into the ESS portal? To log into the ESS portal ensure that you are using the correct ‘Company Code’, ‘Employee Code’ and the ‘Password’. If you are still unable to log into the ESS portal, contact your Admin or HR for your user rights and login credentials. Note: Also check if the password is generated for the employee. For further assistance please refer to our login guide at ### 2. How to enable mobile application setting? You can visit the link for guide on using the ESS [mobile app](https://docs.pockethrms.com/mobile-app). For any queries, contact ### 3. Employees are unable to mark attendance from the ESS mobile app? Please check the following factors. * [Employee punch is activated](https://docs.pockethrms.com/faqs/cloud-portal/ess-settings/leave#id-1.-how-to-activate-punch-in-and-punch-out-of-employees-for-the-ess-app-mobile-attendance) * [Shift is assigned to the employee](https://docs.pockethrms.com/faqs/cloud-portal/employee/employee-list/attendance#id-2.-how-to-assign-shift-for-any-employee-new-employee) * In case of face recognition for attendance, [employee’s selfie is approved](https://docs.pockethrms.com/faqs/cloud-portal/employee/employee-list/leave#id-7.-how-to-give-approval-for-employee-face-recognition-request) by the HR. If employee is still unable to punch, please connect to our agent on chat For any queries, contact ### 4. Why is employee/staff unable to apply leave/permission/onduty/attendance regularisation in ESS or not able to view/see the tab for request of leave/permission/onduty/attendance regularisation? ### Employee/staff is not able to apply for leave/permission/onduty/attendance regularisation request because the respective tab is not visible? If Employee/staff can’t apply leave/permission/onduty/attendance regularisation in ESS or not able to view/see the tab for request of leave/permission/onduty/attendance regularisation check the factors listed below * Employee [self-service role](https://docs.pockethrms.com/faqs/cloud-portal/ess-settings/profile-info#id-6.-a-how-to-check-for-the-self-service-user-role) is set * [Shift is assigned](https://docs.pockethrms.com/faqs/cloud-portal/employee/employee-list/attendance#id-2.-how-to-assign-shift-for-any-employee-new-employee) to employee * In [role allocation](https://dashboard.tawk.to/#/knowledgebase/6166bb6086aee40a5736563c/articles/66f5006b67f1d519365806f2/primary) respective options are ticked. For any queries, contact ### 5. Why I or employee cannot see or view last/current salary processed on your/employee/my/staff ESS portal? If you are not able to see last/current salary processed on your/employee/staff ESS portal check the factors below. * The [payroll is posted](https://docs.pockethrms.com/hr-and-admin-portal/cloud-configuration/payroll/payroll-guide/payroll-with-attendance#id-3.-how-to-do-payroll-posting) * Payslip is posted from [self-service post](https://docs.pockethrms.com/faqs/cloud-portal/settings/payroll#c.-check-if-the-payslip-web-post-is-done) * [Payslip configuration](https://docs.pockethrms.com/faqs/cloud-portal/settings/payroll#b.-check-payslip-configurations) is properly done For any queries, contact ### 6. Why is employee unable to log into the ESS portal? If an employee is unable to log into the ESS portal, check the following factors. 1\) Company code and employee code are correct\ 2\) The password entered is correct\ 3\) There is no space in any field while entering log in detail For any queries, contact ### 7. How to give ESS mobile app password and log in id to employees? Employee should use their employee id or employee code as their log in id. * If employee has forgotten their password you can [reset their password](https://docs.pockethrms.com/faqs/cloud-portal/ess-settings/profile-info#id-2.-how-to-view-employees-existing-login-credentials-and-reset-employees-ess-password) * If you haven’t generated password for employee yet, you can [generate password and send it to them via email](https://docs.pockethrms.com/hr-and-admin-portal/cloud-configuration/hr/password-generation#how-to-change-update-or-create-generate-password-for-a-new-employee-and-sent-it-over-email) For any queries, contact ### 8. What to do if a module is not visible or available in the employee’s ESS portal? To give employees access modules esure the factors listed below * The [self-service role](https://docs.pockethrms.com/faqs/cloud-portal/employee/employee-list#id-9.-how-to-assign-a-new-role-or-change-the-role-for-an-employee) assigned to employee in their profile correctly * The enable the module for employee’s role through [role allocation.](https://docs.pockethrms.com/hr-and-admin-portal/ess-configurations/profile-info/role-allocation) For any queries, contact ### 9. How to deactivate the employee’s ESS portal or ESS mobile app for a few days? The ESS Web and mobile App login for employee can’t be deactivated for a few days. The self-service portal or app can only be deactivated at the time of employee separation. For any queries, contact ### 10. How to Temporary Lock the ESS ID Password of Employee? The employee ESS ID password cannot be temporarily blocked. However, it can be made [inactive](https://docs.pockethrms.com/faqs/ess-portal#id-9.-how-to-deactivate-the-employees-ess-portal-or-ess-mobile-app-for-a-few-days) at the time of separation only.\ Alternatively, you can change the self-service role of that employee with such user who don’t have any rights of request or view. The employee will only be able to view the dashboard. For any queries, contact ### 11. How to Send Direct Message from ESS Portal to All Employees? To send direct message from ESS Portal to all employee you can follow the ‘Latest News’ or ‘Bulletin News Option’. [Latest News](https://docs.pockethrms.com/faqs/cloud-portal/ess-settings/profile-info/latest-news#id-1.-how-to-upload-campaign-banner-in-the-ess-portal-dashboard) [Bulletin News](https://docs.pockethrms.com/faqs/cloud-portal/ess-settings#id-9.-how-to-send-a-message-to-a-particular-team) For any queries, contact ### 12. How to Download Organisational Chart? Organisation Chart is only available to view and cannot be downloaded. To view the organisation chart from employee ESS portal, follow the steps mentioned in the link below: For any queries, contact ### 13. How to approve attendance regularizations via cloud portal? Approval for attendance regularization cannot be processed within the cloud interface; therefore, requests must be handled via the Admin ESS portal.\ Kindly follow the link below to know the process to handle attendance regularization from ESS portal: {% embed url="" %} For any queries, contact ### 14. How to add employees in phone application? The phone application is nothing but the Employee Self Service Portal (ESS) which is the app version of the employee desktop portal. Hence it is not required to add employees separately for phone app. For any queries, contact ### 15. Self-service portal link? ESS portal link would be\ (your company code).pockethrms.com\ \ e.g. [xxxx.pockethrms.com](http://xxxx.pockethrms.com/) For any queries, contact ### 16. What to do when Permission Entry does not work? If Employee/staff can’t apply leave/permission/on duty/attendance regularization in ESS or not able to view/see the tab for request of leave/permission/onduty/attendance regularisation check the factors listed below * Employee [self-service role](https://docs.pockethrms.com/faqs/cloud-portal/ess-settings/profile-info#id-6.-a-how-to-check-for-the-self-service-user-role) is set * [Shift is assigned](https://docs.pockethrms.com/faqs/cloud-portal/employee/employee-list/attendance#id-2.-how-to-assign-shift-for-any-employee-new-employee) to employee * In [role allocation](https://dashboard.tawk.to/#/knowledgebase/6166bb6086aee40a5736563c/articles/66f5006b67f1d519365806f2/primary) respective options are ticked. For any queries, contact