๐Ÿ“”Attendance

This page provides a step by step guide for FAQs related to 'Attendance' tab in the employee profile

1. What to do if employees' attendance is not visible in the attendance report?

If you follow the path Analytics >> Reports >> Attendance, and download the report from Monthly Summary or Muster Roll Wizard. But, attendance is not reflected for a specific date or month in the employee profile. Check the below points to view employeeโ€™s attendance:

a. Check if the shift is assigned to the employee

b. Check if the Raw punch is available in the employeeโ€™s profile

a. Check if a shift is assigned to the employee

Step 1: Log into the cloud portal, go to the โ€˜Employeeโ€™ menu and click on the โ€˜Employee Listโ€™ submenu.

Step 2: Select the employee, for whom attendance is not visible and their profile will open.

Step 3: In the cloud portal go to the employeeโ€™s profile, under the โ€˜Attendanceโ€™ subtab click on the โ€˜Shift Detailsโ€™ tab to view the shift entry.

Step 4: If a shift is not assigned to the employee, you can click on the โ€˜Plus Iconโ€™ towards the upper right-hand of the screen.

Step 5: Enter the โ€˜Shift Nameโ€™ and the โ€˜Date Rangeโ€™ and then click on the โ€˜Saveโ€™ button and the shift will be added for the employee.

b. Check Raw Punch

Step 6: Again, go to the employeeโ€™s profile for whom attendance is not visible. Under the โ€˜Attendanceโ€™ tab click on the โ€˜In/Out Detailsโ€™ option and click on the eye icon.

The raw punches will be visible in the pop-up.

If you see the punch data in the above step and the shift is also updated, run In/Out Import for the employee.

Step 7: To run In/Out Import, go to โ€˜Attendanceโ€™ menu and under โ€˜Utilitiesโ€™ click on the โ€˜In/Out Importโ€™ option.

Step 8: Enter information in the respective fields and click on the โ€˜Importโ€™ button to run In Out Import for the employee.

Step 9: Once you do โ€˜In Out Importโ€™, go to the employeeโ€™s profile, Under the โ€˜Attendanceโ€™ tab click on the โ€˜In/Out Detailsโ€™ option and click on the eye icon and the โ€˜Raw Punchโ€™ pop-up will open.

If the punch entry is visible in the pop up, then proceed to download the attendance report from the path Analytics >> Reports >> Attendance >> Monthly Summary or Muster roll wizard.

If the issue still persists you can contact the Pocket HRMS support team for further queries at support@pockethrms.com

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