Report Generation

Configuration of Reports

Introduction

This page will help you generate various kinds of reports.

Pre-requisites:

Admin credentials

User rights

Note - Kindly contact your Admin/ HR for rights if you are not able to perform the steps below.

Steps

How to generate User Report:

Step 1: Select 'HelpDesk' and then ‘User Report’ from the left side menu.

Step 2: Select ‘User Report’ from the User Report page.

Step 3: Select the relevant details and download the required report using the ‘Download Excel’ button.

How to generate Agent Report:

Step 1: Select 'HelpDesk' and then ‘Agent Report’ from the left side menu.

Step 2: Select ‘Agent Report’ from the Agent Report page.

Step 3: Select the relevant details and download the required report using the ‘Download Excel’ button.

How to generate HR Report:

Step 1: Select 'HelpDesk' and then ‘HR Report’ from the left side menu.

Step 2: Select ‘HR Report’ from the HR Report page.

Step 3: Select the relevant details and download the required report using the ‘Download Excel’ button.

Note: If you are unable to generate reports, kindly contact us at [email protected]