Adding Tags

Process to add new tags for Help Desk


This page will help you understand the process of adding new tags for the Help Desk.


Admin credentials

User rights

Note - Kindly contact your Admin/ HR for rights if you are not able to perform the steps below.


How to create and configure tags for the Help Desk:

Step 1: Select 'HelpDesk' and then ‘Administration’ from the left side menu.

Step 2: Select ‘Tags Page’ from the Administration page.

Step 3: Select ‘Add Tag’ to add a new tag or ‘Edit’ or ‘Delete’ to perform the corresponding functions.

Note: If you are unable to add or edit tags, kindly contact us at [email protected]