Adding Tags

Process to add new tags for Help Desk

Introduction

This page will help you understand the process of adding new tags for the Help Desk.

Pre-requisites:

Admin credentials

User rights

Note - Kindly contact your Admin/ HR for rights if you are not able to perform the steps below.

Steps

How to create and configure tags for the Help Desk:

Step 1: Select 'HelpDesk' and then ‘Administration’ from the left side menu.

Step 2: Select ‘Tags Page’ from the Administration page.

Step 3: Select ‘Add Tag’ to add a new tag or ‘Edit’ or ‘Delete’ to perform the corresponding functions.

Note: If you are unable to add or edit tags, kindly contact us at [email protected]