Working with Tickets

Create new tickets, check employee generated tickets, work on them and close them by following the steps below.

Introduction

This page will help you create new tickets on behalf of your employees, check employee-generated tickets, work on them and finally close them.

You may also send messages to your employees regarding the status of their tickets.

Pre-requisites:

Admin credentials

User rights

Note - Kindly contact your Admin/ HR for rights if you are not able to perform the steps below.

Steps

How to create a new ticket:

Step 1: Select 'HelpDesk' and then ‘Transaction’ from the left side menu.

Step 2: Select ‘Employee Ticket List’ from the Transaction page.

Step 3: Select the ‘Create New’ button.

Step 4: Fill in the relevant details and click on ‘Save’ to create a new ticket. You may also attach optional files if required.

How to work and close an already generated ticket:

Step 1: Select 'HelpDesk' and then ‘Transaction’ from the left side menu.

Step 2: Select ‘Employee Ticket List’ from the Transaction page.

Step 3: Click on ‘Edit’ button against the relevant ticket.

Step 4: Update the ticket details, enter your remarks and click on ‘Save’ to update the ticket status

Please Note:

  • You can also view any attached files using the ‘Click Here’ button.

  • You may also view the ticket timeline using the ‘View Timeline’ button.

Note: If you are unable to edit or configure the tickets, kindly contact us at [email protected]