This page will help you configure reminders for tickets as per their defined group, priority and TAT.
✔ Admin credentials
Note - Kindly contact your Admin/ HR for rights if you are not able to perform the steps below.
How to configure the settings for reminders:
Step 1: Select 'HelpDesk' and then ‘Administration’ from the left side menu.
Step 2: Select ‘Reminder Setting’ from the Administration page.
Step 3: Select the relevant options and select ‘Save’ to set a new reminder.
Step 4: Select the ‘Group Wise Reminder’ to view, edit or delete reminders.
Note: If you are unable to configure reminders, kindly contact us at [email protected]