Reminder Settings

Add reminders which can be configured to be group-wise and priority-wise as well as set the TAT.

Introduction

This page will help you configure reminders for tickets as per their defined group, priority and TAT.

Pre-requisites:

Admin credentials

User rights

Note - Kindly contact your Admin/ HR for rights if you are not able to perform the steps below.

Steps

How to configure the settings for reminders:

Step 1: Select 'HelpDesk' and then ‘Administration’ from the left side menu.

Step 2: Select ‘Reminder Setting’ from the Administration page.

Step 3: Select the relevant options and select ‘Save’ to set a new reminder.

Step 4: Select the ‘Group Wise Reminder’ to view, edit or delete reminders.

Note: If you are unable to configure reminders, kindly contact us at [email protected]